How NEO Home Loans powered by Better is Empowering Loan Officers, NOT Replacing Them

We’re excited to share that NEO Home Loans, powered by Better, was recently spotlighted in HousingWire for how we’re using AI to empower, not replace, loan officers. In a market where technology often raises concerns about replacing human expertise, our approach proves there’s a better way by combining intelligent automation with the irreplaceable human touch.

At the center of this transformation are two proprietary tools from Better:

• Tinman® – an end-to-end loan origination system that automates underwriting for nearly 40% of loan files, reducing fulfillment costs by up to $1,400 per funded loan.
• Betsy™ – a voice-based AI loan partner handling over 125,000 customer interactions every month, removing administrative bottlenecks so loan officers can focus on guiding clients.

The results speak for themselves. Loan officers using these tools are originating three times the monthly volume of the industry average while delivering faster service, better organization, and more personalized borrower experiences.

The mission is simple: use technology to elevate human expertise, not replace it. With NEO Home Loans powered by Better, borrowers get the perfect blend of speed, accuracy, and genuine connection in every step of the mortgage process.

Read the full HousingWire feature here: Better Mortgage’s AI revolution: How Better is empowering loan officers, not replacing them