How AI and Human Expertise Are Transforming the Mortgage Experience

Recently, our president Ryan Grant joined Chad Smith, president and COO of Better, onstage at HousingWire’s AI Summit in Dallas to share how our collaboration is reshaping the way people shop for mortgages.

Earlier this year, NEO Home Loans partnered with Better Mortgage to launch NEO Powered by Better, combining Better’s AI-driven technology with our retail expertise to give families a smarter, more seamless loan experience. Since launching in January 2025, this partnership has already helped 220 families secure more than $95 million in funded loans.

The Balance of AI and Human Connection

Ryan admitted he was skeptical at first. But after seeing how Better’s platform could lower costs and increase efficiency, the vision became clear:

• AI opens the door by helping consumers research and shop for mortgages.
• Humans close the deal by providing trusted guidance, strategy, and reassurance when families are ready to move forward.

As Ryan explained: “No one calls a loan officer to ask if they should buy a house. They call when they know they need a loan. Our job is to meet them there with sound advice, not endless back-end tasks technology can handle.”

Looking Ahead

This partnership is about more than technology. It is about freeing loan officers from busywork so they can focus on what matters most: guiding clients. As Ryan summed it up, “If we can remove 95% of what keeps originators from their genius zone, the opportunity ahead is huge.”

Want to read the full article from HousingWire? https://www.housingwire.com/articles/at-ai-summit-better-neo-execs-discuss-how-partnership-is-driving-productivity/